URGENT Outstanding Balance? Cannot Upgrade Plan

What is the name of the domain?

emasla.com

What is the error number?

no number. only text

What is the error message?

failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Trying to upgrade plan and get this error

What steps have you taken to resolve the issue?

opened ticket - account, click on free plan, click on pro and monthly and approve payment.

Billing issues requre a Billing ticket with Support

01370341

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

account, click on free plan, click on pro and monthly and approve payment.

Screenshot of the error

I think you have 01370341 and 01368696 both, yes? Sorry for the issues, we have flagged these for the Support team to assist. Sorry for the issues, can you try now from incognito mode?

thanks

1 Like

were you able to?

thanks for helping. works now