URGENT, i got billed for no reason

idk whats going on, i wanted to add domian i got this error :
Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323)

Apr 9, 2024 Invoice
IN-1107626
$5.61 Unpaid

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

sure, i have done a ticket 6 days ago but i got no answer, ticket number: #3240707

ticket number: #3240707

You shared that yesterday. There is no need to post the ticket number again. Your ticket has been submitted for escalation, but it will take time before a billing specialist is able to review it. You will see a response both here and in the ticket when it is being worked on.

2 Likes

i still didnt get answer :confused:

Hi @mahdibahadornasab,

I can see that our Billing Team replied yesterday.

Please let us know in the ticket if you need further assistance.

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