[Urgent] I can no longer access the Wordpress panel if Cloudflare is active

What is the name of the domain?

hynerd.it

What is the error number?

None

What is the error message?

None

What is the issue you’re encountering

Up until 2 days ago everything was working properly, today trying again, I can no longer log in via Wordpress. In these two days I didn’t change any setting related to Cloudflare, I think it was the WAF update, in fact that I activate the new dashboard, it tells me that it is not possible to update it because you have to update the WAF rules, but in fact there is no rule that creates problems.

To use the new security dashboard you need to update from the legacy managed ruleset to the latest one. If you did that and can’t access the page, then check your security event log for the reason…
https://dash.cloudflare.com/?to=/:account/:zone/security/events
…then add a custom WAF rule to allow you to access it.

I cannot upgrade the WAF managed rules from legacy to the updated ones because the option to do so does not appear, yet if I enable the new dashboard, the error message appears.
Also now I am not using any WAF managed rules, I think at this point there is a problem with my Zone.

Check if this applies to you…

If not, then you’ll need to raise a support ticket to find out what is blocking the upgrade.

Ok thank you, I have contacted via support ticket, although I don’t believe much in a resolution as I have a high priority ticket that has been open for 2 months and without a response from support for a paid feature that doesn’t work.

1 Like

What are the ticket numbers?

01385515
01439945

I am having same problem at engagingfutures.com

I am having the same problem at www.engagingfutures.com. Only two days ago, I could no longer access my wordpress dashboard.

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