Urgent Help: Payment issue with domain expiring in 5 days

[thefernan1]

What is the name of the domain?

furryporn.fun

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

I can’t renew the domain because I can’t attach a payment method

What steps have you taken to resolve the issue?

I tried to pay with card and paypal and, I have tried to pay in incognito mode, attaching a payment, and paying with the Renew button. No success.

Billing issues requre a Billing ticket with Support

01515794

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Attaching a payment method or renewing the domain with the button produce the issue.

Screenshot of the error

[ikmal]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[thefernan1]

Yes, I already have a ticket open but, I don’t know if it will be answered in time. As I said, the domain is expiring very soon, and I don’t want to lose the domain since, I can’t really afford having a downtime on my services.

Thanks for the reply.