Urgent Help Needed! Apple ID Login Issue After Email Change

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Hi Cloudflare Community,

I am writing to desperately seek help regaining access to my Cloudflare account. I purchased my domain, gy.fyi, through Cloudflare and used the “Sign in with Apple ID” option. Recently, I changed the email address associated with my Apple ID from [email protected] to [email protected].

Since this change, I am completely locked out of my Cloudflare account and unable to manage my domain gy.fyi. When I try to log in using “Sign in with Apple ID”, it fails.

I have already opened a support case with Cloudflare (Case ID: 01385725) and have not received a helpful response beyond automated replies. I have provided proof of domain ownership and explained the login issue in detail, but I am still unable to get any personalized assistance to resolve this.

Furthermore, I’ve encountered issues with the support links provided by Cloudflare.

“My Activities” Link Error: The “My Activities” link in the dashboard, https://dash.cloudflare.com/444fb341b954b3e0260352c08c44705e/my-activities, leads to a 404 error page and redirects to this page which does not help with case management: Cannot locate dashboard account · Cloudflare Support docs?

Case Management URL Login Failure: The direct case management URL provided in the automated email, https://www.support.cloudflare.com/support/s/case/500Nv00000JaBF5, does not allow me to log in using my correct Cloudflare email and password. It seems I am in a loop and cannot access my support case or my account.

Has anyone in the community experienced a similar issue after changing their Apple ID email? If so, could you please share any advice or solutions on how to regain access to my Cloudflare account? I am very concerned about losing control of my domain and urgently need to resolve this.

Any guidance or assistance the community can offer would be immensely appreciated!

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Hey there,

Sorry to hear about the issue you are having. If you have already changed your email address, could you try using the password reset form by clicking on Forgot your password? in the login page to generate a password for the new email and then try to log in using the new email and password?

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Thank you for your help,

Forgot your password? → No, can not relove my problem!

I’ve lost access to my email address [email protected] and can no longer log in using my Apple ID, which I’ve always used to access my account. I registered with my Apple ID and therefore do not have a separate password.

This appears to be a technical issue on your end. Please resolve this and restore my access immediately.

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Thank you for your help @micky,

Forgot your password? → No, can not relove my problem!

I’ve lost access to my email address [email protected] and can no longer log in using my Apple ID, which I’ve always used to access my account. I registered with my Apple ID and therefore do not have a separate password.

This appears to be a technical issue on your end. Please resolve this and restore my access immediately.

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