Urgent Help! need to transfer my domain out!

Website, Application, Performance DNS & Network
1

I started to transfer my domain from namecheap to Cloudflare but found out in the process that I am not allowed to use my own DNS servers. 3 days ago I opened a support ticket, asking for the transfer to be stopped.

Support person wrote back:
"
Once a transfer is started it cannot be cancelled in the dashboard.

If you want to continue the transfer just ask again your Registrar to update the IPS tag, once it is updated the transfer should complete.

If you do not want to continue with the transfer, do nothing and just let it timeout.

Please let us know if you have any other questions and we will be happy to assis

Thank you very much

Best Regards,

Christine
Cloudflare Billing Support Specialist

"

I wrote back and said that I do not want to continue with the transfer and asked when it will time out.
She wrote back with exactly the same canned message.

I wrote again and said asked the same questions. That was a day ago.

Today I got a notice that my DNS servers were changed to Cloudflare, without any action on my part and that the transfer is completed. It seems I cannot even transfer the domain out because the unlock button in the Transfer Out page is greyed out.

I really need to get my domain out. My site is out at the moment. My email and everything is on that domain.

Is there a number that I can call?

2

Welcome to the Cloudflare Community.

From the details you shared it sounds like the domain transfer completed. The five day waiting period was the only time the transfer could have been stopped.

Since your domain will not be eligible for transfer for sixty days, your best option to get everything working as quickly as possible is to create the DNS records that your email and site need to function.

Telephone support is only available on enterprise plans.

3

This my correspondence with (non) support:

Registrar Dash Ticket - Can I use my own DNS server? If not, Can I cancel the transfer and get a refund?

pingmai

  • 3 days ago

Can I use my own DNS server? If not, Can I cancel the transfer and get a refund?

Christine Alejo

  • 2 days ago

Hello there,

Thank you for contacting Cloudflare Support. My name is Christine, Billing Specialist on the Cloudflare Billing Team. I am more than happy to help you.

My sincere apologies for the inconvenience here.

6.1 Nameservers.
Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS.

Once a transfer is started it cannot be cancelled in the dashboard.

If you want to continue the transfer just ask again your Registrar to update the IPS tag, once it is updated the transfer should complete.

If you do not want to continue with the transfer, do nothing and just let it timeout.

Please let us know if you have any other questions and we will be happy to assis

Thank you very much

Best Regards,

Christine
Cloudflare Billing Support Specialist

pingmai

  • 2 days ago

Thank you.

I do not want to continue with the transfer.

when will it timeout?

will a refund be issued?

Christine Alejo

  • 1 day ago

Hello there,

Thank you for your response. Hope you are having a great day!

My sincere apologies for the inconvenience here.

Once a transfer is started it cannot be cancelled in the dashboard.

If you want to continue the transfer just ask again your Registrar to update the IPS tag, once it is updated the transfer should complete.

If you do not want to continue with the transfer, do nothing and just let it timeout.

Please let us know if you have any other questions and we will be happy to assist.

Thank you very much

Best Regards,

Christine
Cloudflare Billing Support Specialist

pingmai

  • 1 day ago

you didn’t answer my questions
when is it going to timed out?
will I get a refund?

pingmai

  • 2 hours ago

I did nothing like you asked. but the transfer still completed. Now my site is offline. I want to cancel the transfer. and I want a refund!

4

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