Urgent Follow-Up on Support Ticket #01311446

[fritex]

@jeep.dde

payment problem

Thank you for feedback.

@jeep.dde

we are currently unable to purchase a membership, leaving us as non-paying customers despite our intent to become paying members.

I am sorry to hear this happened.

@jeep.dde

documentation addressing our specific scenario

Until you receive the response on your ticket, kindly could you check below post if it does contain at least some helpful information for your scenario?

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

@jeep.dde

we look forward to hearing from you soon

Thank you for patience!