Community Account
We submitted a support ticket on December 13th and have been consistently following up, but we have yet to receive an update. We kindly request your prompt attention to this matter.
The support ticket reference is #01311446.
I am sorry for the ongoing troubles. May I ask did you get a reply from the Support team or automatic reply? Are you a paid customer?
If you already have a ticket, Support will respond to you on that ticket.
We have not yet received any updates regarding our issue. Due to a payment problem, we are currently unable to purchase a membership, leaving us as non-paying customers despite our intent to become paying members.
Additionally, we couldn’t find any documentation addressing our specific scenario. If you could assist in expediting the resolution of this issue, it would be greatly appreciated.
Thank you for your support, and we look forward to hearing from you soon.
Thank you for feedback.
I am sorry to hear this happened.
Until you receive the response on your ticket, kindly could you check below post if it does contain at least some helpful information for your scenario? 
Thank you for patience!
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
The Support team has indicated this was resolved on your ticket. Please, open another ticket if that is not the case. Let us know if you have other questions, we are here to help.