Urgent. Failed Upgrade to Pro Plan, Help me please

Hallo, help me please.
I have successfully notification when press purchase button and i see on dashboard its has to Pro Plan label. But when i reload the page, its back to free plan. can anybody help mel or have same case with me…

i try to email to [email protected] but only replied by BOT. no solutions.

And what did the BOT have to say?

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Billing tickets are submitted through the dashboard and not via email.

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