What is the name of the domain?
agressoflex.ai
What is the error message?
Invalid Nameservers
What is the issue you’re encountering
I am reaching out due to an urgent and unresolved issue with my domain, agressoflex.ai, which has been non-operational for over three weeks. Despite being purchased directly through Cloudflare Registrar and being on a Pro Plan, the domain remains inaccessible, showing Invalid Nameservers in the Cloudflare dashboard. I have submitted multiple support tickets, but I have yet to receive any meaningful response or resolution.
What steps have you taken to resolve the issue?
Details of the Issue:
Domain: agressoflex.ai
Plan: Cloudflare Pro Plan (active since January 2024).
Registrar: Cloudflare Registrar.
Current Status:
Dashboard shows "Invalid Nameservers".
DNS queries return NXDOMAIN.
WHOIS and SOA records indicate the domain is not properly registered at the .ai registry level.
Assigned Nameservers: dan.ns.cloudflare.com and pat.ns.cloudflare.com (not propagating).
Timeline of Events:
January 20, 2025: The issue began when the domain failed to resolve after being purchased through Cloudflare Registrar.
February 9, 2025: Submitted the first ticket (#01382103) highlighting the issue. No response.
February 9, 2025 (later): Submitted a second ticket (#01382269) after no progress. Provided additional details and emphasized the business-critical nature of the issue.
February 11, 2025: Submitted a third ticket (#01385117) with comprehensive documentation, including DNS query results, WHOIS data, and screenshots.
February 12, 2025: Submitted a fourth ticket (#01385663), reiterating the unresolved issue and its ongoing impact.
Steps Taken to Resolve:
Verified that the correct nameservers (dan.ns.cloudflare.com and pat.ns.cloudflare.com) are set in the Cloudflare dashboard.
Checked WHOIS and DNS propagation tools, which confirm that the nameservers are not propagating.
Followed Cloudflare’s documentation for updating nameservers and waited the recommended 24-48 hours for propagation.
Repeatedly contacted Cloudflare Support via tickets and emails but received only automated responses with no actionable updates.
Impact:
The domain has been completely inaccessible for over three weeks.
This issue has caused significant downtime and is blocking critical business operations.
As a Pro Plan subscriber paying $25/month (plus Teams Access at $3/month), I have received no resolution or meaningful support.
Questions:
Why is the domain still showing Invalid Nameservers despite correct configuration and Cloudflare being both the registrar and DNS provider?
Is this a known issue with .ai domains or Cloudflare Registrar?
How can I escalate this issue to get immediate attention from Cloudflare staff?
Ticket Numbers:
#01382103
#01382269
#01385117
#01385663
Additional Information:
Account ID: 9d2563e88a1715b68bcd7edc9173935d
Zone ID: 8c9a14bf3f111d96bb84f1759a1152d5
Location: Oslo, Norway (CET, UTC+1)
I would greatly appreciate any guidance or assistance from the community or Cloudflare staff to resolve this issue. If additional information or diagnostics are needed, I am happy to provide them.
Thank you in advance for your help!