Urgent: CNAME Records Not Resolving, Site Completely Non-Functional

Website, Application, Performance DNS & Network
1

What is the name of the domain?

redovalstudios.com

What is the issue you’re encountering

My site was initially functioning only with Cloudflare’s DNS disabled and development mode enabled. However, now it has completely stopped working, and I’m unable to resolve the problem. Issue Details: Domain Provider: Squarespace DNS Management: Cloudflare Problem: When checking DNS resolution, my A records resolve correctly, but all CNAME records fail to resolve. I’ve verified that my DNS settings are correct, including CNAME flattening, and have attempted to re-add the domain multiple times. I’ve tried toggling Cloudflare’s development mode on and off, clearing cache, and purging DNS settings, but nothing seems to work. My site remains non-functional whether Cloudflare’s proxy is enabled or disabled.

What steps have you taken to resolve the issue?

Steps Taken:

Verified and re-added CNAME records in Cloudflare based on Squarespace's requirements.
Ensured proper CNAME flattening settings in Cloudflare.
Switched between proxied and DNS-only modes in Cloudflare.
Cleared cache and purged DNS settings multiple times.
Verified that no conflicting DNS records exist.
Checked DNS propagation using external tools, but CNAMEs consistently fail.

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

It is still currently occurring

Screenshot of the error

Screenshot from 2024-09-04 20-32-33.png
Screenshot from 2024-09-04 20-32-33.png1023×554 33.2 KB

2

It looks like it is working, except that the website is only a coming soon message:
image

If this is not what you expect to see, you need to fix it at your host.

What CNAMEs are you having problems with?

1 Like
3

Wierd, I can only see a server not found error page when I try to load the url??

4

Also the page is currently set to development mode, that is the reason it is working, I’ll try reseting my local cache, but either way the site stops functioning when its off development mode

5

I double checked with tor and it does seem to be working, cloudflare must have blocked my ip or something, I expect to see a coming soon page

6

The site is in DNS-Only mode, so Cloudflare can’t block you. Requests are going directly to your host.

1 Like
7

I’ll try rebuilding my host, Any idea why it wont work with development mode turned off?

8

I haven’t yet seen what happens when you turn development mode off.

9

I’ll turn it off now

10

Development mode is off now, I just checked through tor and it works, But for some reason my current ip still wont load the page

11

I tried to access it via my mobile using a hotspot and it is having the same issue, this is very odd

12

I still see the same “Coming Soon” message when I try to open the site.

The most likely reason for it not working without Tor would be DNS cache.

If you are using Windows, can you open a cmd prompt and try nslookup redovalstudios.com?

13

using linux mint but same command,
splatplays@SPLATPLAYS:~$ nslookup redovalstudios.com
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
Name: redovalstudios.com
Address: 35.213.168.149

14

What does curl -sv https://redovalstudios.com do?

15

Same error as always
splatplays@SPLATPLAYS:~$ curl -sv https://redovalstudios.com

16

Which DNS server do you see used in when you execute resolvectl?

17

splatplays@SPLATPLAYS:~$ resolvectl
Global
Protocols: -LLMNR -mDNS -DNSOverTLS DNSSEC=no/unsupported
resolv.conf mode: stub

Link 2 (enp0s31f6)
Current Scopes: none
Protocols: -DefaultRoute +LLMNR -mDNS -DNSOverTLS DNSSEC=no/unsupported

Link 3 (wlp2s0)
Current Scopes: DNS
Protocols: +DefaultRoute +LLMNR -mDNS -DNSOverTLS DNSSEC=no/unsupported
Current DNS Server: 192.168.1.1
DNS Servers: 192.168.1.1 fe80::1%22037
DNS Domain: local

Link 4 (lxcbr0)
Current Scopes: none
Protocols: -DefaultRoute +LLMNR -mDNS -DNSOverTLS DNSSEC=no/unsupported

Link 5 (docker0)
Current Scopes: none
Protocols: -DefaultRoute +LLMNR -mDNS -DNSOverTLS DNSSEC=no/unsupported
splatplays@SPLATPLAYS:~$

18

Can you try dig redovalstudios.com @192.168.1.1?

19

to many links so I need to use a screenshot

20

you can put the text into the preformatted text option(ctrl+e).