Urgent Cloudflare Security/Privacy Issue is being ignored

General
1

What is the name of the domain?

See the support tickets

What is the issue you’re encountering

One company is being billed for services for another company, and confidential data is shared between unrelated companies.

What steps have you taken to resolve the issue?

I’ve opened multiple tickets and forum topics but nothing is getting fixed.

What are the steps to reproduce the issue?

Unrelated companies are being billed for each other services. Invoices are missing. Confidential information is being shared between unrelated companies with different owners.

Current case #: 01472919
Last case #: 01050855

@cloonan This is completely appalling. Why isn’t anyone at Cloudflare taking this massive security and privacy issue seriously? Every Cloudflare customer should be horrified that not only is this happening, but that Cloudflare isn’t doing anything about it and doesn’t seem to care.

2

I flagged that ticket for my colleagues in Billing Support, sorry for the ongoing issue, they are digging into it now.

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