"Urgent: Account Suspension and DNS Resolution for Crucial Production Domain"

Website, Application, Performance DNS & Network
1

After missing the email requesting additional information, my account was disabled, and DNS resolution for the domain has been stopped. Upon recontacting the Cloudflare support department, I have provided the necessary supplementary information.

Typically, how long does it take to restore DNS resolution after submitting the additional information?

This domain is crucial for our production environment, and the impact of its unavailability is significant…

4

No additional information was needed, the ticket is escalated to Trust and Safety. When that happens Trust and Safety will need to handle it. They’ll need to review the issue then they will be in contact with you. Unfortunately there is no ETA on these matters.

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