juan2
1
What is the name of the domain?
gghos.games
What is the error message?
“We weren’t able to change your subscription at the moment, please try again later.”
What is the issue you’re encountering
Billed and paid for Pro, but still on Free plan.
What steps have you taken to resolve the issue?
Tried to upgrade again. Got charged the annual fee a second time, but same error message returned.
Billing issues requre a Billing ticket with Support
01259367
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
Upgrade from Free to Pro on annual plan.
Screenshot of the error
juan2
2
The support ticket was logged 13 days ago, but no one has responded yet, and the ticket status is still just “open”.
zakri
3
Case 01259367 has been escalated to our Billing team. Kindly review the updates from our Billing team in the case thread.
cloonan
4
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
system
Closed
5
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