And if you go to the Overview page for that domain, does it show Pro Plan under Active Subscriptions?
The issue sounds familiar, and I believe the user had to end up contacting Support, though if you post your domain name, @amayorga may be able to take a quick look. If you open a ticket, please post the ticket number here.
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.