Upgraded to 1 month pro package but mistakenly got 12 months

General Billing
1

Hello!
I accidentally chose the pro package to use for 1 month
But it was extended to 12 months.
Can you refund my money for 11 months?
Thank you very much.

4

#2926756
please help me!

2 Likes
5

I have flagged your ticket and topic for my Billing colleagues.

2 Likes
6

Hi there,

May I confirm the domain the Pro subscription is applied for is this?

sexviet1.vip

Thank you.

7

yes, thanks you

8

Hi @vn.suzuki ,

A new ticket is set with Billing: #2928475.

Please follow up with the ticket as it contains Billing requirements.

Thank you.

2 Likes
9