Upgrade to Pro plan fails

General Billing
1

What is the name of the domain?

redlinemaryland.com

What is the error number?

We weren’t able to change your subscription at the moment, please try again later.

What is the error message?

We weren’t able to change your subscription at the moment, please try again later.

What is the issue you’re encountering

Upgrade to pro plan fails

What steps have you taken to resolve the issue?

clicked on the “free” token at the top of my dashboard, chose “pro” plan, clicked continue, clicked purchase, and got this error message: We weren’t able to change your subscription at the moment, please try again later. I entered a support ticket on 12/6/24. I looked through this community support and it looks like this is handled on a case-by-case basis.

Billing issues requre a Billing ticket with Support

01302730

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

clicked on the “free” token at the top of my dashboard, chose “pro” plan, clicked continue, clicked purchase, and got this error message: We weren’t able to change your subscription at the moment, please try again later.

2

Thank you for providing the case number 01302730 and currently in billing queue. Our Billing team will be provide the update to you.

3

Thank you. Do you have any idea about a response time? It has been a frustrating process to try to upgrade my plan, and I need to be able to give my client an estimate on when we will be able to get the pro plan up and running.

4

A post was split to a new topic: Pro plan upgrade failed

5

Hello !

We are unable to provide the ETA, but the billing team will get back to you as soon as they can

Thank you for your patience ~

6

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