Upgrade to pro paid subscription and haven't been upgraded

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

upgraded to pro and paid the invoice but it hasn’t upgrade

Billing issues requre a Billing ticket with Support

IN-18845761

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

I paid for an upgrade, but you haven’t upgraded my account, so I can’t use the features.

Screenshot of the error

Screenshot 2024-12-17 at 16.42.55.png
Screenshot 2024-12-17 at 16.42.55.png3840×2160 610 KB

2

It looks like this zone is currently on the pro subscription. Are you still experiencing the issue?

3

Well as it wasn’t working i unsubscribed but i will check later to see if it is and sign back up

4

Based on the staff member’s message, your zone appears to be on the pro plan already. So, it is just a matter of logging into the same account once again.

5

Yes it said that yesterday too but the feature still wasn’t working. Kept on say in gi had to upgrad.

Then reading that cloudflare has had a problem with this lead me to cancel. Will check later to see it the feature are working.

6

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