Upgrade to PRO failed, payment succeeded

Website, Application, Performance
1

What is the name of the domain?

bloomcs.com

What is the issue you’re encountering

I have already paid for the PRO plan, but both the domains are still on the FREE plan.

What steps have you taken to resolve the issue?

Tried to upgrade again.

What are the steps to reproduce the issue?

Go to plan and check subscription.

2

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

3

Hi,
@cloonan, my tickets have been open for more than 10 days now!

4

Hi @cloonan I have already done that, but no update from support.
Can you please help.

5

Can you share that ticket number?

6

Here are the 2 tickets

Case # : 01037643

1 Like
7

Thank you for providing the ticket number. Currently, the ticket in ‘Pending’ status and awaiting your response. Kindly response in the ticket for our team further assist you.

8

Hi, I have responded and sharing the response here:

Here are the steps taken:

  1. Tried to upgrade to PRO annual, got an error - see file 0.png
  2. Then saw unpaid invocies and paid 2 invoices for USD 240 for domains bloomcs.com and doctorspring.com - see file 1.png has 2 paid invoices
  3. Despite paying the invoices the domains bloomcs.com and doctorspring.com are still on FREE plan - see file 2.png
  4. Paid invoices attached - see files 3.png and 4.png
  5. Now when I try to click upgrade button, I get an error - see file 5.png
  6. HAR file is attached - dash.cloudflare.com.har
  7. And new unpaid invoices are created - see file 6.png
18

@manishkungwani please do not spam tag others in your replies. It won’t accelerate the pace at which your ticket is worked and it is extremely rude behavior to direct at those whom you ostensibly wish to help you.

One reply here will automatically be seen by all who are following your topic. Mutiple replies and tagging are unnecessary.

19

@epic.network I totally understand, however, please understand my position as well, where I’ve paid 2 invoices for 2 domains where we removed another WAF assuming our subscription here will cover those. And now, we’re in no-mans land with absent support.
Sorry, I just want resolution and am desperate.

20

I am quite sympathetic to the position you find yourself in and already updated your ticket escalation request to indicate your increasing desire for a status update.

1 Like
21

Thanks a lot, really appreciate your help.

1 Like
22

Hi @cloonan @epic.network
I got a response from Bex Rodriguez on 3rd Sept that they will update on the ticket, but no response/action after that.
This forum topic will close in a day and I won’t have an alternate method to contact.
Can you please help expedite.
Thank you

23

Now it won’t. I updated the escalation with your comment as well

2 Likes
24

Thank you @Erisa .
Can you please request the support team to help close the ticket soon :pray:

1 Like
25

Hi @Erisa @epic.network
Can you please help getting closure faster.
Its been 3 weeks, since I’ve paid for the domains.

26

There is no need to bump this topic or tag people. It only slows things down for everyone. We cannot make the support process work any faster. Your ticket is with support staff who are the only ones who are able to work on the request. Thank you for your patience and understanding.

1 Like
27

Would you know of any other mechanism to escalate the ticket.
There’s 0 action or response from the support team.