Upgrade to Creator Bundle

Developers Stream
1

What is the name of the domain?

Type

Video

What is the issue you’re encountering

I have 35,000 minutes of video stored. I’m on the starter bundle and want to move to creator bundle for the price breaks. I cannot do this myself, and support are non-responsive - I have x2 urgent tickets open with multiple updates and no response.

What steps have you taken to resolve the issue?

Attempted to upgrade myself - I can only add additional packs of 1000 minutes, not change the plan.
Contact support, x2 tickets are not being responded to.

2

Greetings,

Thank you for asking.

I am sorry to hear this.

Could you please share the ticket numbers here with us so I could escalate this to the team? Thank you in advance.

3

Hi Fritex,

Ticket numbers are 01042122 and 01019616.

Thanks!

1 Like
4

Thank you for sharing the ticket numbers. I’ve escalated this to the team in the meantime.

Kindly and patiently wait for a reply.

5

Hi @user7518, I’ve raised the attention of our Billing team on this, we will keep the discussion on the case tickets to not disclose Personal Information on the community.

Greets

1 Like
6

Great, thank you!

7

Sorry to come back on this. Response from support/billing team has been attrocious. I have had only a single response from them asking for more information, which I provided, but have had no response for 2.5 weeks.

We go live in 5 days (Sept 9) and I need this resolved before that happens.

Are you able to get someone to look at it again?

8

Hello,

same issue! I tried over months to upgrade. No Support no reply on tickets.

Anybody find a solution?

THX