Upgrade to Cloudflare Pro plan, features polish and mirage not working

What is the name of the domain?

What is the issue you’re encountering

polish and mirage not working

Billing issues requre a Billing ticket with Support

01364254

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Hello,
I have upgraded my free plan to a Pro plan. But the features are not working. In my account area the plan is showing as Pro plan. i was send ticket support but not yet response. Ticket Number 01364254.

Can someone help?

Thank you.

Screenshot of the error

May I ask if you’re seeing Polish and Mirage features disabled?
How about Custom WAF Rules? Did the count went from 5 to 25? How about other features such as Managed Rules, are hey visible to you?

May I ask if you’ve tried using a different Web browser or Incognito Mode? :thinking:

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.
Thank you for patience in advance.

Thank you for your help. super fast response. currently polish and mirage working.

where i should chek menu Custom WAF Rules ?

Thank you for feedback.
Sounds like it needed some time than? :thinking:

Via link → https://dash.cloudflare.com/?to=/:account/:zone/security/waf/custom-rules

In picture:

As well as under the Speed → Optimization tab, and Protocol section you should also have TCP Turbo feature:

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Security WAF is Working.

thank you

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