Upgrade To Business Plan Through 3rd Party

Hi. We currently have a free version of Cloudflare configured through a 3rd party and wish to upgrade to a business plan. When I log into Cloudflare and try to upgrade I get directed to the 3rd party site we initially set Cloudflare up through. It’s our website hosting provider. The upgrade via the hosting provider only offers an upgrade to Cloudflare “plus” which looks alot similar to pro, business isn’t available.

However we want to upgrade to business and don’t want to have to go about reregistering. Any ideas what we can do? I already opened a support case 6 hours ago and no rsponse.

Believe it or not, this isn’t the most common path people use to upgrade. So I’ll try and get some eyes on your ticket and an engineer should be able to walk you through the steps.