We made the payment on 28 Feb 2025, and it show as paid, please advise why we cannot see our business subscription and our domain being deleted.
What steps have you taken to resolve the issue?
sent email to billing and ar but no one reply already 1 weeks trying to report the issue.
We had paid for 1 month but unable to use the plan.
We made the payment on 28 Feb 2025, and it show as paid, please advise why we cannot see our business subscription and our domain being deleted.
Billing issues requre a Billing ticket with Support
The only way you’ll be able to regain access is by having access to the email address of the other account. I’d start with this link, if you don’t know the email. Do that and then check any other email accounts for an email on gaining access. This link may help, but it only work when logged out, if you don’t know the email: https://dash.cloudflare.com/forgot-emai
Yes it is added to the account you are using here. The issue is
I cannot see a case with that number, are you sure it’s not 01440536?
Did you do this part?
If the nameservers don’t match, you need to do this part to identify the correct account that holds the active domain and then open a ticket from that account. Note the ticket number 01440536 so the Support team can find your ticket. On the case you create from the correct account, please cc the email address you are using here as that will also assist the team in connecting the dots. Sorry for the issues.
