Upgrade pro to business

General Billing
1

I upgraded from Pro to Business 4 hours ago. I’ve received a cancellation email for the end of the full Pro year, but no information regarding whether I’ve been upgraded to Business. I have not been charged yet. I still show as Pro when I log in.

2

It sometimes takes a bit for the upgrade to show, what it the domain name?

1 Like
4

I’ve escalated this, do you have a ticket number with support?

2 Likes
5

Thank you so much. No ticket number I’m afraid. I rang and was given the emails address; however when I tried I got an automated reply saying that this email doesn’t do support of this kind. Thank you for any help you can give.

6

Where did you call? Was it the sales line? That email address isn’t active any more so probably needs updating.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here once you have it.

4 Likes
7

Thank you. Here’s the ticket number: 2743811

1 Like
8

Can you share the phone number you called @user53111?

9

Hi sorry, I had called sales by the looks of it: 02035146970

3 Likes
10

Have I done something wrong? I have received a message saying flagged / hidden .

11

I think it’s this post:
https://community.cloudflare.com/t/upgrade-pro-to-business/487609/5

I flagged it but not because there was anything wrong with it, because I wanted a mod to look at where you phoned and see why they directed you to the old email.

I expect it was hidden because of that, sorry! cc @cloonan.

4 Likes
12

Nothing wrong at all @user53111 is as @domjh mentioned. Thank you for the number! I removed the mention of the email from your post as to not confuse folks downtheline.

Most importantly, I have added myself to your ticket, I do not see the upgrade but I do see an agent is on the ticket and has escalated to the billing team. I’ll track progress to ensure we get this through properly. Sorry for the delay.

BTW @user53111 can you share when you called that number? I’d like to make sure the folks on the other end of the line have the proper information. Did you call during the week or over the weekend?

3 Likes
13

Thank you @cloonan and @domjh I very much appreciate your help. I called at 11:10 UK time on Wednesday 22/2/23. The agent was very polite and trying to help.

3 Likes
14

Hi there-

Appreciate your patience here. I am chasing this ticket and my team is working on this. I will let you know once this is completed.

Thanks,
Purnima

1 Like
15

Hi again-

My colleague has responded to your ticket and the domain subscription has been cancelled now.

Thanks,
Purnima

1 Like
16

Thank you so much for your help.

1 Like
17

You are very welcome!

18

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