Upgrade plan from free to pro / business - Code: 1258


I have been unsuccessfully trying to upgrade my account from free to Pro and it keeps showing an error as follows: The zone cannot be upgraded at this time. (Code: 1258)

The payment information is correct. I logged a ticket reference: 2739715 and requested a follow up as the response did not solve the problem.

Can someone look into this please.

Thanks. John

What did the response say? It sounds like the zone was flagged for some issue.

This was the response.

Hi there,

Upgrade Your Plan1. Log in to the Cloudflare dashboard.

  1. Click the appropriate Cloudflare account.
  2. In the top-right corner, select Billing from your account profile.
  3. In the left-hand sidebar, click Subscriptions.
  4. In the Subscriptions table, click Edit on the subscription requiring upgrade.
  5. Choose your new plan type and follow the given instructions.
    Thanks John


Issue has been addressed on ticket 2739715.

Kind regards