What is the name of the domain?
What is the issue you’re encountering
Hello, I am a loyal user of yours. Yesterday I wanted to change the subscription plan of one of the websites from free to business, paying for one year. However, your console kept prompting that the deduction failed at the beginning. I thought it was because the balance on the card was insufficient, so I tried to change to pro, which succeeded and the status was changed to pro. However, I received your email and bank statement later, and the deduction of 2,400 US dollars was successful, but it was not changed to business. Is there a problem with your subscription system? Or does it take a long time to change the status? Or is it because I clicked pro later, so I have to wait for pro to expire before it can be changed to business?
Billing issues requre a Billing ticket with Support
01381409
In what area can we help you?
Upgrades