I have the same issue and its been more than 3 months. No suport or anything i have open billing tickets and nothing. now i receive automated email that the ticket will be marked as resolved since no activity to it. This is so bad in more than 10 years using cloudflare i have never seen such a bad support
What is the name of the domain?
123
What is the error number?
no error
What is the error message?
na
What is the issue you’re encountering
We have paid 3 months ago the subscription for Pro and we havent yet received the Pro service. How can we trust the protection when with all tickets we have created regarding these issue no support has ever responded apart the automated answer that will close the ticket as solved since there are no activity to it
What steps have you taken to resolve the issue?
nothing to be done from my side
Billing issues requre a Billing ticket with Support
00976388
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
change it to pro instead of free plan
The problem in my case that the payment is done my company card so i cant as paypal to refund or any thing. I cnat do a refund from cloudflare downgrade or automated refund process since i never got upgraded in the end. Is like i have paid for nothing and there is no trace of it anywhere apart from the email receipt and bank statement. And nobody is even looking st the tickets and an automated email comes as says they gone mark it as resolved since no activity has ben on the ticket. But if no response from support how can they mark it as solved i have no idea. CLOUDFLARE wake up coz this not your kind of service u should offer
Hello,
Thank you for providing the ticket number.
Based on reviewing the ticket, our billing team has responded requesting to subscribe again to have the plan again.
Apologies for any inconvenience this may be caused. Details regarding billing issues will be discussed through ticket as it may contain sensitive information.
Thank you for understanding
This topic was automatically closed after 15 days. New replies are no longer allowed.
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.