Upgrade is marked as Do Not Upgrade. (Code: 1315)

What is the name of the domain?

What is the error number?


What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

What is the issue you’re encountering

I cannot re-add the website link

What steps have you taken to resolve the issue?

You have contacted support by opening a ticket, but you have a response, and it’s been more than six hours now.

And this is the ticket number

3332602 & 3313116. The team will continue to communicate with you on the tickets as Billing issues need to be resolved by the Support team. I know Support is currently experiencing higher than normal demand for support services which is causing delayed response to our customers.

1 Like

I don’t think there’s a logical reason for you to delay the response for more than 16 hours and the problem has not been resolved and the site is down from working all this time.

This is a very unfortunate thing and there is no respect for customers like this.

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