Updating Registrant Contact When Current Contact Has a Typo In Email Domain

What is the name of the domain?

morrisseyinsurance.com and morrisseyinsurance.net

What is the error number?

N/A

What is the error message?

The contact is not verified

What is the issue you’re encountering

I am unable to edit the registrant contact email address due to an error in the domain portion of the email address assinged.

What steps have you taken to resolve the issue?

I’ve contacted Cloudflare support but have not gotten a resolution yet. I have gotten one response with instructions on how to update the contact details but since the email address currently has a typo in the domain this won’t work. I am concerned as I have been informed the domain will be suspended if the contact is not verified by the 15th tomorrow. The case was opened on the 10th.

I’m looking for guidance on if there is anything I can do to speed up the response from support. I have seen several others get this issue resolved by support.

What are the steps to reproduce the issue?

N/A

If it helps my case number is: 01383721

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my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.