Updating Nameserver

What is the name of the domain?

gracemissionfoundation.org

What is the issue you’re encountering

Pending nameservers update, Unable to send or receive emails on the created emails

What feature, service or problem is this related to?

DNS not responding/updating

I see they were confirmed 12/31 and propagation appears complete, DNS Propagation Checker - Global DNS Testing Tool

You do not have any DNS email records, you need to add those. Docs here, Set up email records · Cloudflare DNS docs

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I added the MX record also added the nameserver which I want it to point to my hosting provider (server) instead of default one. Until now it say pending nameserver update

Hmm, are you sure you’re in the account you are using here? I do not think you are.

The site is active in your account here, pending in another account and I see mx records in that account. Make sure you’re logged into the account with the active zone, not the one with the pending nameserver update. You can verify that by going to https://dash.cloudflare.com/?to=/:account/:zone/dns, if you see the nameservers of

sullivan.ns.cloudflare.com
zara.ns.cloudflare.com

then you are in the correct account. If the nameservers are

teagan.ns.cloudflare.com
trevor.ns.cloudflare.com

then you are in the incorrect account

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@cloonan You quoted the same nameservers twice here :wink:

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pre :coffee:

Thank you

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I appreciate your support sir. Yes, the site is running but when I login into my Cloudflare account dashboard it says pending nameservers and the problem brought me here is that why that long time nameserver is at pending? All emails I created through the Cpanel aren’t receiving any emails, aren’t even sending emails.

This is the error which occur

host gmail-smtp-in.l.google.com [173.194.76.26]
SMTP error from remote mail server after end of data:
550-5.7.26 Your email has been blocked because the sender is unauthenticated.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [gracemissionfoundation.org] with ip:
[51.195.88.121] = did not
550-5.7.26 pass
550-5.7.26
550-5.7.26 For instructions on setting up authentication, go to

Thus why I needed a way for the nameserver to be updated REMEMBER the namservers aren’t that of the Cloudflare! I added new one

Would be simple to change nameservers in other domain name registrars but here Cloudflare there no such option rather than adding them as DNS Records. I purchased this domain Cloudflare so it gives me difficulties on what I can do to make sure all emails I create works coz I’m trying to add DNS some of them give a warning sign with the message ‘Hostnames is not covered by a certificate’.

Is there anyone who can help me?

Did you check the assigned nameservers as recommended by Cloonan?

Yes I did and they are correct, I had my own Nameservers of another hosting which I added as the DNS record so Cloudflare could change them unfortunately they have not till now. That’s my issue

You can’t use external nameservers with a domain registered via Cloudflare.

As Cloonan explained, you probably see this issue because you are in the wrong account. What nameservers do you see assigned to your account on the page Cloonan mentioned?

I appreciate your answer Laudian and you’re right, the nameservers as cloonan said are correct.

What can I do now because all emails I created on Cpanel aren’t receiving or sending emails when I look on the email delieverability it says MX record need to added to the domain but to adding MX record to the domain ( on Cloudflare) it require first nameserver to be updated so it could connect Henzce be able to send and receive emails.

I’ll ask again, what nameservers do you see on the page that Cloonan linked?

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The nameserver are teagan.ns.cloudflare.com
trevor.ns.cloudflare.com

You will need to log into the correct account first.

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