What is the name of the domain?
I wrongly updated truezone.io to pro. I need to switch pro plan to truekyc.io
What is the issue you’re encountering
I accidentally upgraded the domain truezone.io to the Pro package. I kindly request that the Pro package be transferred to the truekyc.io domain.
What steps have you taken to resolve the issue?
Five days ago, I opened a ticket explaining the situation to the support team. The case no: 01228031
Billing issues requre a Billing ticket with Support
support ticket no: 01228031
In what area can we help you?
I don’t know
cloonan
October 15, 2024, 10:13pm
2
Have you canceled that subscription? If not, please do so immediately
Thank you Cloonan. I canceled it in 15-20 min after the subscription and open a ticket
Still no update… Can anyone at billing team check the ticket and fix my issue please.
It’s been 10 days since the ticket was created and there is still no response. If you do not have a support team, please state this clearly and we will not create a ticket for no reason.
There is billing support. They are just very busy right now. Please be patient.
Oct 17, 20:26 UTC Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, th…
You will most likely need to purchase the new plan for the correct domain regardless of when and how your request is handled. If any credit is offered it tends to be applied against fiture billling, not the initial purchase.
system
Closed
October 30, 2024, 10:04pm
7
This topic was automatically closed after 15 days. New replies are no longer allowed.
fritex
November 1, 2024, 2:47am
8
Truezone:
01228031
Cloudflare Support team have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
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