What is the name of the domain?
What is the issue you’re encountering
I am being billed for months now for Pro plans that I don’t have
Billing issues requre a Billing ticket with Support
00980492
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
Hello,
I am being billed monthly for services I did not subscribe to. I currently only have Free Plan subscriptions, yet I am continuously charged for three Pro Plans, totaling $75 each month.
I did subscribe to a Pro plan once for a few days, but after not seeing the desired results, I canceled it. I followed the guidelines provided:
Canceling your paid subscription?
It just takes 2 easy steps to cancel your subscription.
This cancellation occurred several months ago, yet the invoices have continued every month since then.
More than a month ago, I managed to contact a support address and received a response that said, “Thank you for your continued patience as we look into billing cases.” However, I have not received any further updates. Instead, I am being directed to the community forums at https://community.cloudflare.com/.
I have tried to open support tickets at least twice before, but the process is extremely time-consuming. It feels as though the goal is to exhaust users into giving up. Normally, I would consider letting it go to save time, but the charges keep coming, making this an ongoing issue. The invoices provide no information about which domains these Pro Plans are associated with. I have even canceled all my domains except one, yet I worry that the next invoice will again include charges for three Pro plans.
I do not want to spend more of my time on this matter and would appreciate your assistance in resolving this once and for all. Thank you for your attention to this issue.
Best regards,
R.J.A.
