I’m reaching out to inquire about a refund for a Business Plan purchase I mistakenly made in early January 2023 using my previous email address. I contacted Cloudflare support on the same day, and after several follow-ups, I was informed that the refund would be processed within 5-7 business days.
Unfortunately, due to a busy schedule, I missed confirming if the refund was successfully processed at that time. While I can log in to my account with my previous email, I am unable to access the Community section. I replied to the email from support, only to realize that support is no longer conducted through email. Additionally, the credit card I used for the purchase has been deactivated. I have a screenshot of the email from support confirming the refund details, and I also have records of all the conversations I’ve had regarding this issue.
Could anyone assist me in verifying if the refund was issued and provide any transaction confirmation details? If the refund hasn’t been processed, is it possible to arrange a transfer to an alternate account instead?
Thank you for your assistance!
Best regards
Billing issues requre a Billing ticket with Support
I noticed that other inquiries in the community have received responses, and I just wanted to follow up on my refund request from early January 2023.
I understand that accessing older transaction records may be challenging, and I’m more than willing to provide any additional details if needed to verify this. I’d be very grateful if someone could help confirm the status of this transaction or guide me on any next steps.
What have you tried already to get back the access to the particular email?
Was the email for the Community Forums the same which was used for Cloudflare dashboard?
The team is noted about your case. Kindly and patiently wait for a reply
To clarify, the email used for both my Community Forums account and my Cloudflare dashboard is . While I don’t need access to the Community account itself, please note that the post about my refund request is still available under the profile associated with .
I appreciate the update about my request and will wait for further instructions.
I recall that I received a message last year confirming a refund would be issued. However, I don’t remember seeing the funds actually reach my account at that time. Could you please provide a transaction receipt or reference to confirm that the refund was processed? This would allow me to check with my bank for the exact date and time.
If there was any issue with the refund, please let me know, as I can provide a new account for the transfer if needed.
I wanted to kindly follow up, as it’s been a few days since my last message. I understand the recent holidays may have caused some delays, but I noticed that my specific request for confirmation of the refund transaction hasn’t been directly addressed.
If there’s any way to confirm the refund details or provide a transaction reference, it would be very helpful. Thank you again for your assistance, and I look forward to hearing from you soon.
It’s been several days since I last reached out, and I’m still waiting for confirmation about my refund request. I fully understand you may have many cases to handle, but this matter has been unresolved for a long time.
Could you kindly confirm whether the refund was processed successfully and, if possible, provide any transaction details (such as date and amount)? This information is crucial for me to check further with my bank.
My ticket number is 2663596
Thank you for your understanding, and I appreciate your attention to this.
Ignored Follow-Ups: Urgent Resolution Needed for Refund Request
Hello,
I’ve been following up for weeks regarding a refund request from January 2023, yet my recent efforts have been completely ignored. Despite providing all necessary information and raising this issue multiple times, I still haven’t received a clear response or resolution.
What’s most frustrating is seeing other users receive timely responses while my case is continuously overlooked. This makes me feel as though my issue isn’t being taken seriously, which is extremely disappointing.
Additionally, instead of addressing my concerns directly, my posts have been edited or merged into others. I kindly request that you stop modifying my posts and instead provide a straightforward and proper resolution.
I have all the necessary documentation and emails regarding this case, and I simply want clarity:
Was the refund processed? If so, please provide the transaction details.
If not, what are the next steps to resolve this issue?
Please address this matter urgently. Ignoring my follow-ups is not acceptable, and I expect a proper resolution this time.
We wouldn’t be able to provide billing details in the community as it may contain personal information.
Could you kindly open a ticket and provide us the ticket number ?
Thank you for your response. I had already provided my original ticket number (Ticket #2663596) in my earlier messages.
Cloonan previously mentioned that this issue was resolved, but I have not received any confirmation or email on my registered Gmail account.
I kindly ask you to refer to my initial message in this thread for a detailed explanation of the situation. All the necessary details are included there.
Your assistance in resolving this matter would be greatly appreciated.
Hi @mch20482 sorry for the issues with this. On 1/17/23 my colleague confirmed on ticket 2663596 the courtesy refund was approved and let you know to check with the issuer of your card if you have any questions as to the status of the refund. For the Support team to further research the issue, they need to do so on a new ticket as asked by @harshinik .
Once you have that ticket if you can share it here, we’ll flag it for our colleagues in Billing Support.
I have opened a new case via the “Submit a Case” option, and the ticket number is 01298893. Please refer to this ticket for further assistance regarding my refund issue.
It has been over a week since I opened ticket 01298893, but I have not received any updates or responses. I would appreciate it if you could follow up on this case and provide a resolution promptly.
It’s been over three days since I followed up on ticket #01298893 in the support portal, but I have not received any response yet. This issue has been ongoing since January 2023, and despite my efforts both here in the community and through support channels, I am still waiting for a resolution.
I kindly ask for this matter to be prioritized and escalated to the appropriate team for immediate action. I have shared all the necessary details in the ticket, and any further delay is unacceptable.
