Billing issues requre a Billing ticket with Support
IN-3287628
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
I’m reaching out to the community for assistance as I’ve been facing difficulties with Cloudflare’s customer support.
Cloudflare charged me for the Pro Plan from June 7 to July 6, 2024, but I never subscribed to this plan. Despite being an Enterprise user and having submitted a support ticket 12 days ago, I have not received a satisfactory resolution.
The lack of response and prolonged wait time is extremely frustrating. As an Enterprise customer, I expected more efficient and responsive support.
Can anyone help me with this issue or provide guidance on how to escalate it effectively?
The Community is not able to assist with billing issues. If you have an open ticket, your request will be addressed there. There is currently a high volume of billing tickets and it is taking longer than normal to work through them. If your ticket has been closed, you can share the number here and we can ask that it be re-opened.
I can see our billing team has already escalated this to engineering to investigate the cause of the charge and apply a fix.
Our billing engineers are currently experiencing higher than normal demand at the moment, so it may take a bit longer than usual to get this resolved, but rest assured that they will get it taken care of.
Your ZD ticket 3291660 was migrated to SF case 00978042.
I can see our billing team has already escalated this to engineering to investigate the cause of the charge and apply a fix.
Hi, it looks like our billing team was able to resolve the issue. I have marked the case as resolved, but please let us know if you need further assistance
