Unrenewable Expired Domain

General Billing
1

Hi guys,

I’m trying to help a friend who is using CF as their registrar.
The domain status is pendingDelete (expired in April).

When they tried manually renewing the domain, the expiry remains the same so we submitted a support ticket last week.
Support has asked to upload a HAR file (which has been uploaded) but no response since then.

I’m not sure what we should do now. We tried different browsers, internet connections and different payment methods. We are hoping the ticket (1918222) goes through the correct channels.

Any ideas?

2

With that status the domain is most likely about to be deleted

https://icann.org/epp#pendingDelete

Does it have any other status codes listed? What is the domain?

Only Cloudflare can help you in this case and I am not sure even they can still renew that domain.

@cloonan

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