Unpaid invoice - Code 1323

I get the message my account is blocked due to unpaid invoice. Under billing and invoices I don’t see any unpaid invoice. I never receive an invoice. Support doesn’t reply. What can I do?

Do you have a ticket number that you can share here?

3181811

Thank you

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Thanks for sharing that number. I have requested a review of the request for you.

Hi there, the ticket is now being handled by a Billing Specialist

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A post was merged into an existing topic: HELP-ME (payment and errors)

Hi @faf , we really appreciate your patience. I can confirm in your ticket 3181811 has been solved by our Billing team. Please let us know if you need anything further by replying to the ticket, and it will be automatically reopened.

A post was merged into an existing topic: HELP-ME (payment and errors)