Unpaid Invoice and link has expired

[elsie]

What is the name of the domain?

gadgetconnect.net

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid

What is the issue you’re encountering

I want to upgrade my subscription to pro but i cannot proceed since there is an unpaid invoice. I have tried to pay for this invoice but can’t since the link has expired

What steps have you taken to resolve the issue?

I tried to contact [email protected] to be assisted but they mentioned they are no longer accepting billing issues at that email address.

In what area can we help you?

Invoice

[cloonan]

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

[elsie]

Kindly guide me on the steps since the link just takes me to the same place i was

Elsie Sambu

[malmeida]

Hi @elsie,

Thank you for your reply.

I have opened a case for you in order to address this issue, since Billing questions need to be addressed via ticket.

In my reply I have provided you the necessary steps to fix this issue.

I hope this helps, but please let us know if you need further assistance.

I wish you a great day.