Universal SSL on Free Account Won't Renew

The Universal SSL Certificate on our website recently expired and does not seem to want to renew. We have tried disabling Universal SSL and re-enabling it again to force it to issue a new certificate but this results in the same expired certificate being issued.

There seems to have been a similar issue here:

And here:

Any ideas on how we can get this thing to renew?

I have had to grey cloud the website to get it back online as even with SSL disabled in CF the following error was encountered:

Hello there,

Is the issue solved? I see your site is on SSL currently.

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