Universal Edge Certificate Will Not Renew

What is the name of the domain?

What is the error number?

“The certificate authority will not issue for this domain. Please check your input or try another authority.”

What is the error message?

“The certificate authority will not issue for this domain. Please check your input or try another authority.”

What is the issue you’re encountering

Using Cloudflare Free plan for 3 months. Suddenly having this issue upon renewal of Universal Edge Certificate; as a result, site was inaccessible/down. Pausing Cloudflare was the only way to bring the site back up.

What steps have you taken to resolve the issue?

We’ve disabled and re-enabled Universal SSL several times. It is Google Trust Services issuing this error; we would prefer Let’s Encrypt. We receive the same error every time we re-enable Universal SSL and have therefore kept Cloudflare paused and used our own SSL.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full (strict)

What are the steps to reproduce the issue?

Enable Universal SSL – the same error appears.

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