I am a customer of Cloudflare. My website is often blown by China Mobile. I am not sure about your access in China. If Cloudflare is willing to contact me to solve this problem, I welcome it.
Hello,
Can you advise on the following information before I can provide some suggestions?
Can you share the concerned website?
Is this website hosted in China?
Do you have other China websites onboarded with Cloudflare for comparison?
Is the issue still occurring as of your latest reply? Or is it intermittent?
Lastly, are you able to share a traceroute or MTR towards the website while the issue is occurring? Can you also share a few public source IPs of the users affected.
I would also like to point that Cloudflare has a China Network service that you may consider that offers improved performance if you are not already on it. There is a documentation on it online if you do a quick search.
From my experience, intermittent packet loss may occur on some of these Chinese ISPs time to time due to maintenance, government firewall filtering, etc… so it is not an uncommon thing.
Do let me know your thoughts.
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