unBlocking legitimate access

EU < ?xml version=“1.0” encoding= “UTF-8”?>
< response> <return_code> 107</return_code›<return_message>A request was blocked by the firewall ‘Cloudflare’, please add IP to the allowlist.</return_message></results

I have added this address to the skip rules in wAF but the address isn’t even seen there.

Hi @svn can you provide more context on your trouble?

What is returning this error message?
That looks like a Cloudflare IP and generally Cloudflare IPs would not be blocked.

Please provide details.

Thank you.

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