Unauthorized Triple Charge for Enterprise Plan on an earlier billing date

General Billing
1

What is the issue you’re encountering

Unauthorized Triple Charge for Enterprise Plan on an earlier billing date

What steps have you taken to resolve the issue?

Still waiting for a response from Billing team

Billing issues requre a Billing ticket with Support

#01133904

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Hello,

I am writing to report a billing issue.

On September 12th, I was charged three times for the Enterprise plan, and these charges were not authorized.

My regular billing cycle is on the 22nd of the month, so I should only be charged once, not three times on an earlier date.

I have opened several support tickets, with the initial ticket being #01133904, but I have not yet received a resolution.

I kindly request urgent assistance in reversing these unauthorized charges and resolving this issue as soon as possible.

Thank you in advance for your attention to this matter.

Best regards

1 Like
2

What is the issue you’re encountering

Unauthorized Triple Charge for Enterprise Plan on an earlier billing date

What steps have you taken to resolve the issue?

Still waiting for a response from Billing team

Billing issues requre a Billing ticket with Support

#01133904

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Hello,

I am writing to report a billing issue.

On September 12th, I was charged three times for the Enterprise plan, and these charges were not authorized.

My regular billing cycle is on the 22nd of the month, so I should only be charged once, not three times on an earlier date.

I have opened several support tickets, with the initial ticket being #01133904, but I have not yet received a resolution.

I kindly request urgent assistance in reversing these unauthorized charges and resolving this issue as soon as possible.

Thank you in advance for your attention to this matter.

Best regards

4

A post was merged into an existing topic: False Invoices

5

We have been also incorrectly charged three times for a $275 Enterprise subscription, totaling $825.

We have opened several cases (first one #01133904), including chatting with support, but we still haven’t received any response

1 Like
6

Hi @user76910, my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case. Sorry for the issues with this.

7

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