Unable to use R2 — no invoice available to pay, R2 completely inaccessible

[windgrove]

What is the name of the domain?

domain

What is the issue you’re encountering

My R2 subscription was removed, and I need to restore it to access my buckets. However, there is no invoice shown at all for me to pay, and when I try to add my payment card, I get the error: “Your card was declined.” Because of this, I cannot restore my R2 subscription or access my data. This is urgent and impacting my access to data.

Billing issues requre a Billing ticket with Support

Case (01637749)

In what area can we help you?

Invoice

[windgrove]

[windgrove]

It has been 3 days now that I have been unable to use Cloudflare R2, which has had a severe impact on our services and our customers. I am stuck in a loop on this page

and there are no invoices displayed for me to pay manually (normally, there should be an invoice that I can pay manually).

I would greatly appreciate it if this issue could be resolved as soon as possible.

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.