Unable to upgrade to Pro

[cchhun]

What is the name of the domain?

jets.com

What is the error number?

No error number

What is the error message?

We weren’t able to change your subscription at the moment, please try again later.

What is the issue you’re encountering

I had a pro plan, then it got downgraded to free. How can I upgrade back to Pro?

What steps have you taken to resolve the issue?

I tried upgrading. You won’t let me.

Billing issues requre a Billing ticket with Support

I created a ticket, but I can’t access it.

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Tried to upgrade the account.

[cloonan]

@cchhun

created a ticket, but I can’t access it.

Sorry for the issues. Not seeing tickets on the dashboard is an issue the team is working to fix. You should have received a copy of the case via email and can communicate with Support by replying to that email.

As you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[cchhun]

I tried replying to the email, but I got a message hasn’t been delivered response ( The message you sent to [email protected] hasn’t been delivered yet due to: Recipient email address is possibly incorrect. ). I submitted the ticket on 4/10 and still haven’t heard back.

[cloonan]

Sorry for the issues, I see a reply from you on case 01466443 from a few minutes ago. Is that the case about which you received the not delivered email status?

[cchhun]

Yes, I just tried replying again. Any help is appreciated. All I’m trying to do is give you all more money so we can access the features we need.