Unable to upgrade to Business on Agency tenant account

What is the name of the domain?

reactiveclaims dot com

What is the error number?

1000

What is the error message?

We weren’t able to change your plan at the moment, please try again later.

What is the issue you’re encountering

Unable to upgrade to Business on Agency tenant account

What steps have you taken to resolve the issue?

Contacted support and billing with no response

Billing issues requre a Billing ticket with Support

01279624

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Attempt to upgrade to Business Monthly or Annual on either the API or Dashboard;
{“success”:false,“errors”:[{“code”:1000,“message”:“Internal Server Error”}]}

Hello,

Billing issues requre a Billing ticket with Support
01279624

By reviewing the ticket, it has been escalated internally. The engineer is looking into this.
We will keep you update in the ticket.

Thank you !

Thanks we did see that ticket come in but no progress has been made - can you escalate this again please?

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A post was merged into an existing topic: Billing Issues - Still

Hello,

By checking the case, seems like the issue has been resolved and confirmed from your end.

I will be closing this thread.

Thank you !

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