Unable to upgrade from free to pro plan - help needed


We have an open ticket #3229846 that has been open for almost 3 weeks.

We had issues upgrading our sites to pro plan, although we have managed with all but one now, but this issue won’t resolve and no one has dealt with our ticket in 19 days. This has now become really urgent. Can someone please help?

Many thanks

We are very sorry that you could not get urgent response from us.
Upon checking on your ticket, our billing team has been taking care of your issue.
We will continue to reply to this ticket so if you have any questions, please ask in #3229846 directly.

Thanks for being patience.