Unable to upgrade from Free to Pro (2)

General Billing
1

What is the name of the domain?

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

The system appears to be broken and we’re unable to upgrade new account zone subscription from Free to Pro.

What steps have you taken to resolve the issue?

  • Numerous, daily attempts to upgrade via the CF Web UI.
  • Numerous attempts to upgrade via the CF API, which is our typical process.
  • Opened support ticket.
  • Contacted via email.

Billing issues requre a Billing ticket with Support

3316643

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Simply attempt to upgrade the zone subscription from Free to Pro.

Screenshot of the error

Monosnap Image 2024-07-03 11-16-36.png
Monosnap Image 2024-07-03 11-16-36.png2047×1587 404 KB

2

Hi there, as this is a billing related matter, we are not able to provide you assistance on Community.

I see that #3316643 is currently being attended by the Billing Team. Do wait for their update.

3

Understood. I was hoping this thread would help expedite that, as it has been 9 days with no activity. We’re currently dead in the water with 2 new accounts and looming launch dates.

All of our invoices are paid (always have been, always will be) and there’s no indication of any actual billing problems on our end. This seems more like a technical issue.

4

As a sidenote, fwiw, we’ve learned that the new zone has no “core subscription,” and that might explain why the upgrade fails. Neither can we create the core subscription in order to upgrade it. Further, all new zones get created with no core subscription and I’ve observed this in 2 tenant accounts, 1 personal account, across 4 different newly created zones.

5

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.