What is the name of the domain?
a1garage com
What is the error number?
No error number in error message
What is the error message?
“could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page”
What is the issue you’re encountering
Though the error message indicates there are potential unpaid invoices, there are none. Attempting to upgrade the account or add a new domain triggers this message. I’m under a lot of pressure to upgrade the account to Business level so we can work quickly with chat support for various matters to support our business, but cannot. The issue has already created chaos for us and our operations.
What steps have you taken to resolve the issue?
- I have attempted the account upgrade from multiple browsers.
- I have reviewed our invoices and found nothing that seems unpaid.
- I have created a ticket with Cloudflare support, but it has almost been two weeks, and it has not been acknowledged.
- I have called Cloudflare Sales to help facilitate our account upgrade, but have not reached an agent.
- I reviewed the community boards for others with this issue, and am now posting here in the hopes of insight or escalation, as it seems from past posts that this error seems to be handled on a case-by-case basis.
Billing issues requre a Billing ticket with Support
01331238
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
Attempt to upgrade a domain by selecting a payment plan, or attempt to add a new domain to the account and select a payment plan, even a free one. One will be disallowed from continuing, and the error message will display.
