Unable to upgrade account and no response from support

[Adfocom_Cloudflare]

What is the name of the domain?

adfocom.nl

What is the error message?

We weren’t able to change your subscription at the moment, please try again later.

What is the issue you’re encountering

Unable to upgrade the subscription

What steps have you taken to resolve the issue?

Already trying 4 months to upgrade the subscription. This from different locations, isp, computers, etc., but no luck.

After creating a ticket, no response for 4 months now …

Billing issues requre a Billing ticket with Support

01340399

In what area can we help you?

Upgrades

Screenshot of the error

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[Adfocom_Cloudflare]

But when will support respond to this? The case has been open for 4 months, without any response. I also miss direct access to any support staff, who can assist me with this case.

[cscharff]

Try posting on Twitter, hacker news and Reddit. If that doesn’t work try mailing a letter to their San Francisco office.

[jkindahl]

I deeply apologize for how long it has taken for a response. I have sent an escalation request on your ticket.

[Adfocom_Cloudflare]

Good suggestions! I’ll wait a bit with the suggestions offered, maybe the escalation request will solve it.
If not, I’ll definitely take up your suggestions.

[Adfocom_Cloudflare]

Clear! If this does not provide the desired result, I will be forced to take up cscharff’s suggestions.

[harshinik]

Hello !

@Adfocom_Cloudflare

01340399

From the ticket i am able to see, you have provided the requested details.
The engineer will check on it and will get back to you through the ticket

Thank you

[Adfocom_Cloudflare]

Excellent, thanks for the headsup!