Unable to update payment method or pay directly on renewal page

Website, Application, Performance Registrar
1

What is the name of the domain?

nightshadecoder.dev

What is the error message?

cannot add payment method

What is the issue you’re encountering

cannot add payment method

Registrar issues require a Registrar ticket with Support

01438918

In what area can we help you?

Renewals

What are the steps to reproduce the issue?

tried to add new payment, and tried to pay directly on renewal page, both give errors

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

its been almost a week with no reply in suppoort ticket

4

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